Privacy Policy

For the purposes of this Policy, “personal information” is any information that identifies, relates to, or can be used to contact a particular individual.

A. Information You Provide

Personal Information we collect from you can be categorized as follows:

• Contact information – first name, last name, email address, mailing address, telephone number.
• Account information – user or resident ID, account username, account password, account number, and other information that we may request or that you may provide relating to your account. You may also be asked to provide the details of emergency contacts or family members in connection with your account.
• Transactional information – details about your transactions with us, including method of payment, payments received, payment details, transaction history, and other information relating to any payments transmitted to us by you. Note that all payments facilitated via our Services are submitted to and processed by a third-party service provider of Country Manor.
• Residency application information – if you submit information to apply to become a resident at our senior living community, you may be asked to provide information such as your contact details, Social Security Number, date of birth, annual income, proof of income, driver’s license or other government-issued ID number and details, health information relevant to care planning, emergency contact information, physician contacts, insurance information, prior residence history, reference contacts, and other information that is relevant to your application.
• Residence information – if you are a resident of our community, we will collect and maintain information regarding your residence, including emergency contacts, family members, your care preferences, health-related information, the specific details of your residence, and other information that may be described in our community rules and regulations or residency agreement as being collected and maintained by us.
• Marketing information – details regarding informational and promotional materials you may have requested or received from us, the senior living communities in which you are interested, your receipt of promotional communications, and information on your marketing or communication preferences.
• Communication information – copies of communications and inquiries you have submitted to us, including through email, calls, chatbots, and features available on our Services.
• Device and usage information – details regarding how and when you use our website, including the device used to connect to our website or software, your IP address and device identifier, the frequency and duration of your usage, the pages you view, what websites or search terms referred you to our website, and information about your interaction with our website.

We collect this information when you visit or navigate our website, fill in forms through use of our Services, submit residency applications or inquiries to us, review community information and submit payments to us, communicate with us (including by phone, email, or otherwise), visit or engage with our social media pages, participate in surveys or sponsored activities, or otherwise provide us with personal information.

Please note that we may aggregate or anonymize the foregoing types of information such that they are no longer capable of identifying you, in which case they are no longer considered “personal information.”  We may also collect information about you from third-party sources and information about you that is publicly available.

B. Automatically Collected Usage and Device Information

Like most website operators, we use various technologies to automatically collect information about visitors. Those technologies include:

• Cookies. Cookies are small text files that a website transfers to a visitor’s browser or device for recordkeeping purposes. We use cookies to personalize visitors’ experiences on our website, provide content that we believe may be of interest, track visitor trends and patterns, engage in marketing and advertising, and otherwise analyze our website traffic. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org. Please note that if cookies are disabled, you may not be able to enjoy certain features of our website.
• Log Files and Device Identifiers. We use log files to track actions occurring on the website and collect data about visitors, including IP address, browser type, Internet service provider, referring/exit pages, date/time stamps, and device identifiers. This information is used for security purposes and to detect and prevent fraud.
• Pixels, tags, and web beacons. Our website may also use “pixels,” “tags,” or “web beacons.” When we refer to “pixels,” we are generally referring to all of these types of technologies. These technologies are small pieces of code that run when a page or email is loaded. They are used to monitor the behavior of the visitor or email recipient—such as what icons were clicked or whether links in an email were opened—and gather analytics. For example, when you open our homepage, a pixel may run and generate information based on the visit, and then this information is processed by us and our vendors. Pixels work in conjunction with cookies to let us know what portions of our website are of interest to you and to help us provide you with tailored information from our website. If you turn off cookies, the pixels, tags, and web beacons we use may still detect certain information about your interaction with our website and disregard any cookie-prohibitive markers or signals. Note, the vendors that supply us these pixels, tags, web beacons, or similar tracking technologies collect your personal information instantaneously and simultaneous to our collection of your information and they may use the information for their own or others’ purposes.
  • Analytics. Our website may also use third-party analytics tools, such as Google Analytics. You can find more information about how data is collected and processed in connection with the Google Analytics service here. You can also read Google’s privacy policy here.

  The information collected through these technologies may be combined with personal information or aggregated with other information on website visits. We may disclose information about your use of our website to our advertising and analytics partners, who may combine it with other information that you previously provided to them.

  C. Information from Other Sources
  We may obtain both personal and non-personal information about you from our affiliates, business partners, contractors, suppliers, and other third parties and add it to other information we have collected. We, and the third parties we engage, may combine information we collect from you over time, and across our Services, with information obtained from other sources. This helps us improve the information’s overall accuracy and completeness, and also helps us better tailor our interactions with you.

  D. Social Media

  If you interact with us on any social media platform (e.g., Meta, X, LinkedIn), depending on your social media privacy settings, the personal information that you submit on the social media platform may be read, collected, or used by us as described in this Policy. In addition, where we respond to any interaction with you on social media, your account name/handle may be viewable by any and all members or users of our social media accounts. Social media platforms operate independently from us and we are not responsible for the personal information that you choose to submit or link on any social media platform. We encourage you to review the privacy policies and settings of any social media platform with which you interact to help you understand their privacy practices.